Privacy Policy

1. Who we are

My Experience Africa is based in Nanyuki, Kenya. We coordinate volunteering and internship placements across Culture & Adventure, Sports Coaching, Childcare & Community, and Medicine & Healthcare programmes. For privacy questions, contact us at:

• info@myexperienceafrica.org
• +254 700 000 000
• Nanyuki, Kenya

2. Information we collect

We may collect the following information:

• Identity & contact details — name, email address, phone number, nationality, date of birth, and age (participants must meet our minimum age requirements).
• Booking & programme details — preferred project, travel dates, duration, dietary or accessibility needs, emergency contacts, and messages you send via our booking or contact forms.
• Payment information — payments may be processed by third-party providers (such as PayPal). We do not store full card details on our servers.
• Newsletter data — email address when you subscribe to updates and offers.
• Technical data — IP address, browser type, device information, and pages visited, collected automatically to help us operate and improve the website.

3. How we use your information

We use personal information to:

• Respond to enquiries and process programme bookings
• Arrange placements, accommodation, airport transfers, and in-country support in Kenya
• Provide visa guidance, pre-departure information, and safety briefings
• Process payments and send booking confirmations
• Send newsletters and programme updates where you have opted in
• Improve our website, services, and volunteer experience
• Meet legal, safety, and safeguarding obligations

4. Legal bases for processing

Depending on your location, we process personal data where it is necessary to perform a contract with you (for example, delivering your placement), where we have a legitimate interest in operating our programmes safely and effectively, where we need to comply with legal obligations, or where you have given consent (for example, newsletter marketing).

5. Sharing your information

We only share information when needed to deliver our services or meet legal duties. Recipients may include:

• Local placement partners (schools, clinics, community organisations) relevant to your programme
• Accommodation providers and transport partners for airport transfers
• Payment processors such as PayPal
• Professional advisers or authorities where required by law or for safeguarding

We do not sell your personal information.

6. International transfers

Because our programmes operate in Kenya, your information may be processed in Kenya and in other countries where our service providers operate. We take reasonable steps to protect your information when it is transferred internationally.

7. Data retention

We keep personal information only as long as needed for the purposes described above — including completing your placement, handling follow-up support, meeting accounting and legal requirements, and resolving disputes. Newsletter data is retained until you unsubscribe.

8. Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure; please contact us promptly if you believe your information has been compromised.

9. Your rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (where legally permitted)
• Object to or restrict certain processing
• Withdraw consent for marketing at any time

To exercise these rights, email us at info@myexperienceafrica.org.

10. Cookies and website analytics

Our website may use cookies or similar technologies to remember preferences (such as language), keep the site secure, and understand how visitors use our pages. You can control cookies through your browser settings.

11. Children’s privacy

Our programmes are designed for participants meeting our minimum age requirements (generally 16+). We do not knowingly collect personal information from children below that age without appropriate consent from a parent or guardian where required.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of our website or services after updates means you accept the revised policy.

13. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us or email info@myexperienceafrica.org.